Help
Questions, answered straight.
If it's not covered here, message us in the app — a person in Minnesota reads it.
Riding
Is the quote really the final price?+
Yes. Your quote—including any demand adjustment—is computed once and locked for 5 minutes. Book inside that window and the number is final. If it expires, the app gets a fresh live quote and shows any change before you book.
What happens if my driver takes a longer route?+
Nothing, to your fare. You pay the locked quote regardless of the route driven. Route data is still recorded, so if something seems off you can report the trip and we’ll review the GPS trace.
How do cancellation fees work?+
Cancel before a driver accepts: free, always. Cancel after a driver is already on the way and the fee for your tier applies (it’s on the pricing page). 80% of it goes to the driver who burned the time and gas.
Can I get picked up at MSP Airport?+
Not yet — we currently offer drop-offs at MSP from anywhere in the service area, but not pickups. Airport pickups join the roadmap as the driver fleet grows.
How do tips work?+
Tips are optional, added in the app after your trip, and go 100% to your driver. They’re never used to satisfy any pay minimum.
Driving
How is my pay calculated?+
You receive 60% of the rider’s fare, or Minnesota’s statutory minimum ($1.28/mile + $0.31/minute with a passenger, $5.00 minimum per trip) — whichever is higher, on every individual trip. We never average your pay across a pay period to meet the floor.
What do I need to start driving?+
A valid Minnesota driver’s license, personal auto insurance, an eligible vehicle that passes inspection, and a clear background check and driving-record review. Most applications take a few days end to end.
Where can I use the driver app?+
Use the rebuw Driver app on iPhone or Android, or open the web driver experience from your phone. Both connect to the same account, dispatch feed, trip status, and earnings data.
Can I be deactivated without explanation?+
No. Minnesota law — and our own policy — requires a stated reason and an appeal process for deactivations. Appeals are reviewed by a person.
Where will I actually drive?+
Inside the northern-exurb service area: Anoka, Ramsey, Coon Rapids, Elk River, Andover, Champlin, Blaine, Ham Lake, Otsego, and St. Francis, plus drop-off runs to MSP. No being lured downtown.
Account & billing
How do I sign in?+
With your phone number. We text you a one-time code — no passwords to remember or leak.
How do I get a receipt?+
A receipt for every trip lives in your trip history in the app, with the full fare breakdown. Drivers get per-trip pay statements showing the fare, the split, and any floor top-up.
I left something in a car. Now what?+
Open the trip in your history and tap "Report lost item" — it connects you with your driver through our relay line, so nobody’s personal number is shared.